FREQUENTLY ASKED QUESTIONS
What are the restrictions to follow regarding covid-19 during visits?
We are committed to ensuring safe visits.
You will find all the measures we are taking in the COVID INFO tab.
What payment methods can I use?
You can pay by credit card, check or bank transfer.
What happens to the picnic in the vineyards in case of bad weather?
A fallback solution in a covered space will be offered if the weather does not allow you to enjoy the outdoors.
Do you offer vegetarian or vegan alternatives for your picnics?
You can tell us about this as soon as you book so that we can offer you an alternative.
We also adapt to your food allergies and intolerances when these are reported to us at the time of booking.
Are transfers to Cognac from other cities possible?
We can organize all your transfers (extra charge).
What types of accommodation can you offer us if we decide to spend several days in the Cognac vineyard?
We can suggest hotels in various categories, unusual accommodation, bed and breakfasts and guesthouses depending on your expectations and the duration of your stay.
I would like to enjoy an immersive experience by staying with a winemaker. Is it possible?
Yes, thanks to our excellent knowledge of the vineyard and our network of exclusive partners, we can suggest rare nuggets among the limited number of winemakers who offer the possibility of accommodation on site.
We have a dog; can we take him/her with us during outdoor activities?
Of course. Our canine friends can follow you during your outdoor activities if they are kept on a leash.
Is it possible to enjoy private visits of the great cognac houses?
Yes, it is quite possible to privatize visits of the great cognac houses. Depending on the date of your request and the number of participants, we will try to offer you private visits.
What child-friendly activities can you offer?
Our picnic in the vineyards is accessible to all, and children will of course be accepted on all tours.
Finally, if you want specific activities, we can offer you boat rides, mini-golf, treetop adventure parks, canoe…
Are the activities you offer accessible to people with reduced mobility?
Of course, we will adapt our activities suggestions and visits by selecting those with access to people with reduced mobility or adapted to different types of disabilities according to your needs.
Can I postpone my stay in case of illness?
Yes, of course. In case of illness or force majeure, we will work out a later for your stay with you.